1 Review/update ServiceNow Banner account request emails

Owned by Denise Kidd
Sept 30, 2024
2 min read

The workflow for the Banner Request form has three notifications:

 

  • Confidentiality Agreement

  • Request complete

  • (If rejected) Rejection email

 

 

 

Here are the contents for each:

 

_____________________________________________

  • Banner Confidentiality Agreement:

${mail_script:tulane_header}

 

Tulane Confidentiality Agreement

 

Your account request will not be provisioned until you agree to the terms below.

 

 

Confidentiality Agreement

In the course of my employment with Tulane University, I will have access to personally identifiable information (PII). I certify that I will take all appropriate measures to ensure that all PII in my possession will be protected from access by unauthorized individuals. I certify that I will not discuss PII with anyone internal or external to Tulane at any time. I certify that I will not store PII on a local workstation, laptop, floppy disk, CD/DVD, personal digital assistant (PDA), Smartphone, USB flash drive, or any other portable storage device. I also certify that I will not transmit PII without encryption.

 

Applicant Authorization

I acknowledge that all work performed on this computer account has been assigned to me by my supervisor. I acknowledge that any remuneration received for work performed will be reported according to University policy and regulations on copyrights, patents and royalties. I have also read and am aware of the University regulations on conflict of interest and their application to the work I do on this account. I am aware that this computer account is for my exclusive use and I will not allow other individuals to log on to the computer with my account and password.

 

***IMPORTANT!!!

To agree to these terms, click the link below. An email window will open which you need to send.

NOTE: Approvals will not be accepted from non-Tulane email addresses!

 

 

${mail_script:tulane_footer}

____________________________________________

 

 

  • Request Complete: (Sends generic system message)

Subject - Request ${number} - Your Banner Access Request is Complete

 

Body:

 

${mail_script:tulane_header}

 

Request Item: ${cat_item}

Number: ${number}

Opened: ${opened_at}

Requested For: ${requested_for.name}

Request Opened By: ${opened_by.name}

 

Click here to view Request: ${URI} 

 

${mail_script:tulane_footer}

_____________________________________________

 

 

  • Banner Request Rejected:

 

${Requestor Name},

 Your Banner access request has been denied. For additional assistance, please contact the Service Desk at 504-988-8888 8-8888 or email Help@tulane.edu.