Knowledge management

KT methodology

1. Outline job functions

2. Collect existing documentation

3. Reconcile existing documentation with the outline

4. Review missing documentation

5. Prioritize

6. Fill in holes

7. Demonstrate the processes to make sure the documentation is reflective of the process.

How we fix issues

1. Collect pain points/comments via meeting/survey

2. Organize

3. Develop work teams to research and clarify/propose solutions

4. Share what we learned

5. Implement

6. Determine if what we implemented worked