2 VA business processes
Problem statement
The Office of the Registrar includes one VA School Certifying Official (SCO), which is a risk to continuity. There is little knowledge and understanding of VA policies and processes related to funding eligible military-associated students.
Job story
When_____, I want to _____, so I can _____.
When VA processing is at its peak, I want to support the VA SCO on our team so that eligible military-associated students receive the appropriate amount of funding in a timely manner.
Current process
Objectives
Document procedures related to credit submission, reimbursing the VA from debts, reporting tuition and fees, calculate thresholds, and reports used to identify discrepancies.
Stakeholders
Stakeholders with marginalized identities
Stakeholder feedback
Scope
In Scope | Out of Scope |
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Screenshot of VA portals | Admission |
Yellow Ribbon | Registration |
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Proposed solution
Proposed process
Timeline
Research
Workgroup
Denise Kidd, Belinda Ramie
Actions