ServiceNow

Owned by Denise Kidd
Last updated: Aug 16, 2023
1 min read

2023-08-16

Currently working on new forms in SN, both are currently in Dev.

Banner internal

Banner class maintenance

Adjusting:

  • Affiliate account form - so that we can be a stop along the flow to add someone as a new instructor in SIAINST and to make them WA in SPAIDEN.

2023-03-31

Provided additional subcategories

2023-03-17

Additional subcategories

  • post credit

  • repeat

  • study abroad

  • time ticket

  • veterans enrollment form

  • change full withdrawal to resignation/withdrawal

2023-03-03

  • Review for new subcategories

  • Look into PowerBI for BIA

2023-02-17

  • contact BIA for installation of PowerBI

  • Aliases/emails/name changes/duplicate IDs

  • Ali prioritizing update of ServiceNow Banner request form

2023-02-03

Agenda

Whitney Richards' email from 2/1

2022-12-09

Custom customer service survey - Peter to look into this - Angel has experience with this. TSNOC’s goes out every 5th incident.

Denise will do some research.

“Delayed” state

  • Maybe use an SLA Awaiting User Info pauses the SLA

  • New state will appear globally or will need to code just for the Registrar - globally wouldn’t take as long.