Setting up access and using the departmental email

Owned by Jana Whipple
Last updated: Aug 04, 2023 by Denise Kidd
2 min read

This method should be used only if the account has been created before accessing it using usernames and passwords.

Accessing the email account

*If you are accessing the dept account from the desktop app and it is asking for password, do this:

  1. Go to File

  2. Select Account Settings

  3. Select Account Settings again

  4. If you see Dept account listed under your primary acct, please remove it by selecting Remove and hit ok or yes from next prompt

  5. Double click on your primary account

  6. From here you will need to drag the cursor to all and uncheck the cache offline settings box and hit ok

  7. Close out of outlook and re-open (It should not ask for password again)

Setting up your access

Windows Outlook Desktop Client

The Account should show up automatically on the left side in the "Folder Pane". This usually takes a while to show up.

OS X (Mac) Outlook Desktop Client

  1. Select "Tools" from the top bar

  2. Select "Accounts" from the drop down menu

  3. Click "Delegation and Sharing"

  4. Click the "Shared With Me" tab

  5. Hit the "+" sign in the bottom section under "Open these additional mailboxes:"

  6. Enter the username "<username>" and hit "add". It does not need the wave on it. Click "Done"

Access through your Tulane web mail interface

  1. Log into your Tulane webmail at https://outlook.com/tulane.edu

  2. Click the circle in the top right corner. This either has your Initials or your Tulane photo.

  3. Select "Open another mailbox"

  4. Enter the username "<username>@tulane.edu" and open. This should open a new webmail window with the email account.

Changing cache settings

**Also to make sure that you grab everything from Microsoft's server. Please follow these steps to change cache settings:**

  1. Within Outlook, go to File > Account Settings > Account Settings.

  2. Go to the E-mail tab, then double click your primary account > i.e. "Your userid".

  3. Drag the cursor to ALL and then uncheck the "Offline Cached Mode"

  4. Then Next/Finish out of this dialog box. Close out of outlook and reopen

Sending mail

To send mail as user@tulane.edu:

  1. Open Outlook. Choose New Email. If you don't see the From field at the top of your message, choose Options > From.

  2. Click From in the message and change to the shared email address .If you don't see your shared email address, choose Other email address and then type in the shared email address.

  3. Choose OK. Finish typing your message and then choose Send.