opinion +fact + data = truth
Noise variables - things you choose not to control
a lot of reasons for projects that start out well but ultimately fail. those working on projects become isolated and ‘their problem’.
how do we as a team using a collaborative process change behaviors? this is the key
Must have a model to show the roadmap
Needs: process mgmt model, standards of goodness (standards to evaluate results, what’s a good or bad result?), how do I assess myself to that standard (self-assessment)?
Domains of APM; BASELINE DATA, PROCESS AWARENESS, PROCESS RISKS, MEASUREMENT SYSTEMS, PROCESS CAPABILITY, CONTROL
Start with the end in mind - need to understand where we are today on baseline based on inputs and quality.
how well are risks mitigated?
Standards of goodness: best practice target
know mapping, data categorization, thoroughness of evals, controls
high level of attribute agreement by experts for each subdomain deliverable
Self-assessment
understand where you are in the domain of process mgmt.
are we in agreement we’re moving in the right direction?
Review/score on subdomains (likert scale of 5)