2024-10-21 LABUG: Ellucian unexplored services

Owned by Denise Kidd
Oct 21, 2024
1 min read

Business support activities

  • solution advisor services/functional consulting

  • operational support

  • like an augmentation of your team

How it works

  • kick-off/project start

  • assigned advisor, but have access to the whole team

3 pillars

  • Solution advisory

  • Operations support

  • Tech support

Operational support

  • BA/Programmer analyst roles

    • day-to-day, processes, data requests, integration/automation, project and steady state activities

Service features

  • designated lead and additional team members

  • direct access to the team

  • business hours coverage

  • rotate secondary teammembers

  • engagement manager

  • work tracking/reporting

Technology support

  • upgrades

  • database admin

Service features

  • specialized skills

  • Case, incident and change management via ServiceNow

  • Named lead for proactive leadership

Flex Advisor Overview

  • Flex advisory support

  • Engagement kick-off

  • Working with Flex Advisory Lead

    • Recorded sessions

  • Engagement reviews