2024-10-21 LABUG: Ellucian unexplored services

Business support activities

• solution advisor services/functional consulting

• operational support

• like an augmentation of your team

How it works

• kick-off/project start

• assigned advisor, but have access to the whole team

3 pillars

• Solution advisory

• Operations support

• Tech support

Operational support

• BA/Programmer analyst roles

  • day-to-day, processes, data requests, integration/automation, project and steady state activities

Service features

• designated lead and additional team members

• direct access to the team

• business hours coverage

• rotate secondary teammembers

• engagement manager

• work tracking/reporting

Technology support

• upgrades

• database admin

Service features

• specialized skills

• Case, incident and change management via ServiceNow

• Named lead for proactive leadership

Flex Advisor Overview

• Flex advisory support

• Engagement kick-off

• Working with Flex Advisory Lead

  • Recorded sessions

• Engagement reviews