Tulane University Business Process Library
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Registrar
  • https://tulaneregistrar.atlassian.net/wiki/spaces/REGISTRAR/pages/196705/Team+News
    https://tulaneregistrar.atlassian.net/wiki/spaces/REGISTRAR/pages/196705/Team+News
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  • Department Schedulers List
    Department Schedulers List
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  • Managing requests in ServiceNow
    Managing requests in ServiceNow
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  • Registration Guide
    Registration Guide
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  • Weekly schedule
    Weekly schedule
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  • Administrative Operations
  • Catalog & Curriculum
  • Class & Classroom Scheduling
  • Degree Audit
  • Front Desk & Interns
  • General
  • Grades
  • Graduation & Commencement
  • Office Manager & Administration
    • Accessing financial reports in Cognos
    • Yearly expenses
    • Depositing checks
    • Preparing the annual budget
    • Updating the intern schedule
    • Tracking office inventory
    • Reviewing staff leave accruals
    • Timekeeping in Kronos
    • Submitting expense reports in Concur
    • Purchasing office needs using SciQuest
    • Managing electronic interdepartmental transfers (EIT)
    • Managing work orders in Service Wave
    • Hiring and onboarding student employees/interns
    • Adding email addresses to Xerox printers
    • Initiating an electronic interdepartmental transfer (EIT)
    • Updating the monthly budget data
    • Professional development catalog
    • Submitting an order through SciQuest
    • Using the Poly conferencing unit (Colette's office)
    • Adding printers to a Mac
    • Distributing personnel resources for customer service coverage
    • Submitting website changes
    • Managing requests in ServiceNow
      • Understanding a ticket in ServiceNow
      • Creating a new ticket in ServiceNow
      • Communicating with callers in ServiceNow
      • Resolving a ticket
      • Tracking and searching incidents
      • Combining duplicate or related incidents
      • Submitting and checking the status of Registrar incidents (for customers)
      • Managing email notifications from ServiceNow
      • Who Does What / Assigning Service Now Tickets
    • Setting up access and using the departmental email
    • Reserving Gibson 316
    • Requesting time off
    • Mapping Box to Saved Locations on a Mac
  • Registration
  • Special Programs
  • Student Records Management
  • Transcripts & Diplomas
    Calendars
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