Logging a damaged diploma
- Denise Kidd
Diplomas may become damaged during shipment. When students contact us to indicate their diploma has been damaged in transit, we require confirmation that the diploma has been destroyed and then enter their information on the Working tab of the Reorder Log.
Response to the student
Respond as follows:
I'm sorry to hear that your diploma arrived damaged, and I'm happy to send you a replacement diploma. To maintain proper document control, please tear up your diploma and send a photo in a 'reply all' to this message.
Once we've ordered the replacement you can expect it to arrive within 2-3 weeks.
Add to the Reorder Log
When the student has provided evidence of the destroyed diploma, add their information to the Working tab of the REORDER LOG.
The following parameters apply ONLY to reordering damaged diplomas with evidence:
Column | Value and where it’s found |
|---|---|
Doc Type | UGRAD, GRAD, PA, MED, etc. |
Term | Term the degree was conferred - SHADEGR |
Conferral Date | SHADEGR |
Student ID | Provided by the student or by lookup in Banner |
First Name | SHADIPL |
Last Name | SHADIPL |
Suffix | SHADIPL |
Full Name | SHADIPL |
Address 1, Address 2, City, State, Postal Code, Country | Confirm address in SHADIPL with student. Diplomas can also be shipped to our office and picked up by the student with identification. |
Student TEL | SPAIDEN DP phone type |
Tulane Email | SPAIDEN |
College | SHADEGR > Curricula |
Degree | SHADEGR > Curricula |
Major 1 | SHADEGR > Curricula |
Degree second, third, fourth major | SHADEGR > Curricula |
Latin Honor | SHADEGR > Honors |
Major Honor 1, 2 | SHADEGR > Honors |
Duplicate | N |
CED | N |
Print Doc | Y |
Hold in Cart | N |
Comments | If shipping to our office indicate “pick up in office” |
Diplomas are usually ordered on Fridays.
ID numbers should never be released via ticket, phone, or email. Students can access their ID numbers via Gibson. Students needing ID numbers for transcript orders can enter their SSN or 9 0's in the ID number field.