Interpreting holds (interns)

Owned by Denise Kidd
Last updated: Nov 04, 2022
3 min read

 

Checking for holds

  1. In the search bar on the home page of banner, type in “SOAHOLD”

  2. Type the student’s Tulane ID number into the search bar

  3. Their name will pop up next to the number, be sure to confirm their name

  4. A page will then pop up listing any current and past holds.

There are many different reasons for holds being placed on a student account. Our office is concerned with registration, diploma, and transcript holds. The hold type will tell you what type of hold is on the account. This is a 2-letter code on the left. Below is a table of what each hold means:

Type 

Description 

Type 

Description 

AD 

Advisor Registration Hold 

AH 

Athlete Registration Hold 

AS 

Arts & Science Dean Registration Hold 

B1 

Account Receivable Permanent Registration Hold 

B2 

Account Receivable Permanent Transcript Hold 

B3 

Account Receivable Permanent Diploma Hold 

BC 

Account Receivable Registration Manual Clearance 

BD 

Account Receivable Diploma Encumbered 

BG 

Account Receivable Manual Diploma Clearance 

BR 

Account Receivable Registration Hold 

BT 

Account Receivable Transcript Hold 

BU 

Account Receivable Manual Trans Clear 

BX 

Account Receivable Account Hold 

CI 

CIEE Hold 

CS 

SOPA Dean Registration Hold 

DA 

Graduation Application Received Registration Hold 

EN 

Engineering Dean Registration Hold 

FA 

Financial Aid Registration Hold 

GS 

Grad School Dean Registration Hold 

HG 

Housing Registration Hold 

HI 

Health Immunization Registration Hold 

HS 

Health Services Registration Hold 

IS 

International Student Registration Hold 

LA 

Liberal Arts Dean Registration Hold 

LD 

Student Loans Diploma Hold 

LR 

Student Loan Registration Hold 

LS 

Law School Dean Registration Hold 

LT 

Student Loans Transcript Hold 

MD 

Medicine Dean Registration Hold 

NC 

Newcomb Dean Registration Hold 

OA 

Application for Degree Hold 

PH 

Public Health Dean Registration Hold 

RE 

Registrar Expulsion Registration Hold 

RR 

Registrar Registration Hold 

RS 

Registrar Student Suspension Registration Hold 

RT 

Registrar Transcript Hold 

SA 

Student Affairs Registration Hold 

SB 

Business School Dean Registration Hold 

SE 

Science & Engineering Dean Registration Hold 

SW 

Social Work Dean Registration Hold 

TP 

Teacher Prep Cert Registration Hold 

TX 

International Tax Registration Hold 

UC 

Univ. College Dean Registration Hold 

UD 

Newcomb-Tulane Dean Registration Hold 

Interpreting holds

  1. The hold type will tell you what department the hold is coming from (check table above)

  2. The Hold Type Description will describe more what the hold is

  3. Look at the dates for the hold. If the “TO” date ends in 2099, this means the hold is in place.

  4. If the “TO” date ends before today’s current date (ex: 8/02/2019), then this is a past hold that has already been resolved.

  5. The reason field will sometimes include a description of why the hold is there

    1. Ex: for Accounts Receivable holds, the description will say “Delinquent Account- Past due” which means the student needs to pay their account balance before they can register/order transcripts/etc.

  6. The other columns on the form are not relevant.

Communicating holds information to students

Before informing a student of their holds, double check that you are only looking at holds that end in 2099. Check what department the hold is coming from. The departments themselves own the holds, and our office is unable to resolve holds coming from other departments. So, direct the student to contact that department to see what the issue is and then it can be resolved from there.

Example prompt for informing a student of their hold:

“I apologize, but I see that a hold has been placed on your account by (DEPARTMENT NAME). Unfortunately, our office is unable to remove the hold, so I can transfer you to the (DEPARTMENT NAME) to get the matter resolved. Let me also give you’re their phone number and email to contact them. Once the holds have been removed you will be able to register, get your transcripts/diplomas, etc.”

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