Interpreting holds (interns)
- Denise Kidd
Checking for holds
In the search bar on the home page of banner, type in “SOAHOLD”
Type the student’s Tulane ID number into the search bar
Their name will pop up next to the number, be sure to confirm their name
A page will then pop up listing any current and past holds.
There are many different reasons for holds being placed on a student account. Our office is concerned with registration, diploma, and transcript holds. The hold type will tell you what type of hold is on the account. This is a 2-letter code on the left. Below is a table of what each hold means:
Type | Description |
|---|---|
AD | Advisor Registration Hold |
AH | Athlete Registration Hold |
AS | Arts & Science Dean Registration Hold |
B1 | Account Receivable Permanent Registration Hold |
B2 | Account Receivable Permanent Transcript Hold |
B3 | Account Receivable Permanent Diploma Hold |
BC | Account Receivable Registration Manual Clearance |
BD | Account Receivable Diploma Encumbered |
BG | Account Receivable Manual Diploma Clearance |
BR | Account Receivable Registration Hold |
BT | Account Receivable Transcript Hold |
BU | Account Receivable Manual Trans Clear |
BX | Account Receivable Account Hold |
CI | CIEE Hold |
CS | SOPA Dean Registration Hold |
DA | Graduation Application Received Registration Hold |
EN | Engineering Dean Registration Hold |
FA | Financial Aid Registration Hold |
GS | Grad School Dean Registration Hold |
HG | Housing Registration Hold |
HI | Health Immunization Registration Hold |
HS | Health Services Registration Hold |
IS | International Student Registration Hold |
LA | Liberal Arts Dean Registration Hold |
LD | Student Loans Diploma Hold |
LR | Student Loan Registration Hold |
LS | Law School Dean Registration Hold |
LT | Student Loans Transcript Hold |
MD | Medicine Dean Registration Hold |
NC | Newcomb Dean Registration Hold |
OA | Application for Degree Hold |
PH | Public Health Dean Registration Hold |
RE | Registrar Expulsion Registration Hold |
RR | Registrar Registration Hold |
RS | Registrar Student Suspension Registration Hold |
RT | Registrar Transcript Hold |
SA | Student Affairs Registration Hold |
SB | Business School Dean Registration Hold |
SE | Science & Engineering Dean Registration Hold |
SW | Social Work Dean Registration Hold |
TP | Teacher Prep Cert Registration Hold |
TX | International Tax Registration Hold |
UC | Univ. College Dean Registration Hold |
UD | Newcomb-Tulane Dean Registration Hold |
Interpreting holds
The hold type will tell you what department the hold is coming from (check table above)
The Hold Type Description will describe more what the hold is
Look at the dates for the hold. If the “TO” date ends in 2099, this means the hold is in place.
If the “TO” date ends before today’s current date (ex: 8/02/2019), then this is a past hold that has already been resolved.
The reason field will sometimes include a description of why the hold is there
Ex: for Accounts Receivable holds, the description will say “Delinquent Account- Past due” which means the student needs to pay their account balance before they can register/order transcripts/etc.
The other columns on the form are not relevant.
Communicating holds information to students
Before informing a student of their holds, double check that you are only looking at holds that end in 2099. Check what department the hold is coming from. The departments themselves own the holds, and our office is unable to resolve holds coming from other departments. So, direct the student to contact that department to see what the issue is and then it can be resolved from there.
Example prompt for informing a student of their hold:
“I apologize, but I see that a hold has been placed on your account by (DEPARTMENT NAME). Unfortunately, our office is unable to remove the hold, so I can transfer you to the (DEPARTMENT NAME) to get the matter resolved. Let me also give you’re their phone number and email to contact them. Once the holds have been removed you will be able to register, get your transcripts/diplomas, etc.”