2024-11-03 Module 2 Intro to our case study
- Kidd, Denise
Introduction to the course case study
Concerns
Localization
Language
Culture
Key Issues
Access to the people with the knowledge
Understand users to connect them with the right knowledge at the right time.
Create a filtered subset of content for quick access
Consistent content creation
Highly effective search capability
Task
Content audit
Develop content model
Develop metadata schema
Create an initial taxonomy by performing a card sort
Content audit - use IA content inventory worksheet
job aids
procedures
lessons learned
system documentation
project plans
templates
Content list - meta data need to add to specific content
Company name
Project name
File name
File type
IA inventory worksheet columns
Content title
Priority
Content/knowledge type
Project name
Topic
Subtopic
Audience
Language
Keywords/synonyms/acronyms
Develop the content model
identify all content/knowledge types to be cataloged
Use the IA content inventory worksheet to create a content model from the knowledge types that have been cataloged
Create the metadata schema
Focus on the knowledge types that have been captured
Use the content model and inventory worksheets to create the metadata schema from the content/knowledge types that have been cataloged
Reporting the metadata and how it relates to that piece of content
Taxonomy (card sort)
do a card sort to structure teh taxonomy
Use the IA inventory sheet
Next steps
Leverage the IA by content authors and producers, designers, search analysts, and developers to deliver an intuitive knowledge management system