{"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":66.66},"content":[{"type":"heading","attrs":{"level":3},"content":[{"text":"Content model","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Documents types of content","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Detailed definitions of each content type’s elements (metadata) and their relationships to each other","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Provides the framework for organizing content for reuse/search/retrievable (findability)","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Enables content labeling","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Generates the components of templates and style sheets used to structure content.","type":"text"}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Why is it important?","type":"text"}]},{"type":"paragraph","content":[{"text":"It influences and is influenced by the work of several disciplines.","type":"text"}]},{"type":"paragraph","content":[{"text":"It’s developed with a heavy influence by SMEs. We must understand that sites or systems are designed and optimized around content","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Blogs - the unit is a post","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"SharePoint - the unit is a document","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Web CMS - the unit is a webpage","type":"text"}]}]}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Why it’s important to Info Architects and UI/UX Designers","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Helps them make sure the page designs accommodate all the content types and guides the bits of text a nd media that will be available for the page","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Designer uses the CM to support the content, layout, and functionality in the designs","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"High-to-medium level of detail is usually sufficient for designers depending on the complexity of the unit","type":"text"}]}]}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Why it’s important to developers","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Can understand content needs and requirements as they configure the system","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Use the CM to adjust their approach to create the desired result in a way that’s compatible with the way the content is configured and the way the CMS/KMS works","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Use the detail in the CM to interpret the content needs of the system and to support the needs of the content producers who use the system.","type":"text"}]}]}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Why it’s important to authors and producers","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"They use the CM to understand the guidelines on what content to develop and what’s needed to get it into the system.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The CM must be intuitive and consistent for the authors and producer to be successful in their task.","type":"text"}]}]}]},{"type":"paragraph"},{"type":"paragraph","content":[{"text":"Need to know the related content so that other content can be updated with one piece of content is modified.","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Constructing the content model","type":"text"}]},{"type":"paragraph","content":[{"text":"Steps","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Identify/document the domains of content (larger domains/areas of content: ‘laptops’, ‘auto insurance’)","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Document the content types within the domain (personalized, commercial, antique/classic, motorcycle - types of auto insurance)","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Document relationships between content types in each domain","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Document relationships between content types located in other domains (knowledge < FAQ < auto insurance linked to personal auto insurance)","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Document the rules that support all relationships ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Document the metadata within each content type","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Document user roles/access within the content model","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Define all domains, content types, metadata, and user roles (consider defining as you build rather than waiting until the end)","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"What is an FAQ? for example","type":"text"}]}]}]}]}]},{"type":"paragraph","content":[{"text":"Take the time to do it right or take the time to do it over","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 1 Content inventory - Domain: Knowledge","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 2 Define the content types - lessons learned, job aid","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 3 Build relationships between the content","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Step 6 Metadata - descriptors","type":"text"}]}]}]},{"type":"paragraph","content":[{"text":"Knowledge asset attributes:","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Knowledge type","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"title","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"description","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"category","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"subcategory","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"topic","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"subtopic","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"content owner","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"content steward","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"retention policy","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"creation date","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"last publish date","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"archive date","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"review cycle","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"keywords","type":"text"}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Exercise 2","type":"text"}]},{"type":"paragraph","content":[{"text":"Complete a content model for WCG KMS, download the visual program modeling tool (","type":"text"},{"text":"https://www.visual-paradigm.com/","type":"text","marks":[{"type":"link","attrs":{"href":"https://www.visual-paradigm.com/"}}]},{"text":")","type":"text"}]},{"type":"paragraph","content":[{"text":"Content types: job aid, template, procedure, SOP, quick reference, plan, reports, process, presentation, FAQ, assessment, GAP analysis, training","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Relationships - a GAP analysis and assessment are types of report, quick reference and SOP are types of procedure","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Plan is standalone, as is template","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Presentation is more high level and base a template on it. ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Project content - report is a type of project content","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Project content < Report < Assessment","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Project content < Report < GAP analysis","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Project content < Presentation < Executive/User/Steering Committee/Stakeholder","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"User Access < Project content < Presentation < Executive/User/Stakeholder","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Knowledge asset < Lessons learned","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Knowledge asset < Job aid","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Report < Knowledge asset or Knowledge asset < Report","type":"text"}]}]}]},{"type":"paragraph","content":[{"text":"Models focus on the context of the content - based on how the content is used","type":"text"}]},{"type":"paragraph","content":[{"text":"How to place experts? Maybe user an expert finding capability, maybe place under users, maybe a content type with qualifications as the metadata, maybe tie to reports or training","type":"text"}]}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"paragraph","content":[{"text":"On this page","type":"text","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"layout":"default","extensionType":"com.atlassian.confluence.macro.core","extensionKey":"toc","parameters":{"macroParams":{"minLevel":{"value":"1"},"maxLevel":{"value":"6"},"outline":{"value":"false"},"style":{"value":"default"},"type":{"value":"list"},"printable":{"value":"true"}},"macroMetadata":{"macroId":{"value":"6eaee7ae-e925-49b5-a437-598765236f9a"},"schemaVersion":{"value":"1"},"title":"Table of Contents"}},"localId":"6bbe5ec4-092e-4c1f-9637-1d5e0675142e"}}]}]}],"version":1}

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