Verifying a person's identity

Owned by Denise Kidd
Last updated: Aug 22, 2024
1 min read

ID numbers should never be released via phone or email.

  • Students ordering a transcript, including CIEE students, can use the number 000000000 (9 0’s).

Use the following criteria to verify a person’s identity over the phone:

  1. Full Name (include consideration of maiden or other possible names)

  2. DOB

  3. Permanent address

  4. Emergency contact

  5. Ask them their favorite course or instructor

  6. Ask if they earned a degree while at Tulane.

    1. Yes - confirm in SHADEGR.

      1. Enter 1 in the Degree Sequence number in Key block. Next block to verify degree award (must be AW in Curricula Summary). Verify degree type and major.

    2. No - verify in SGASTDN

      1. Verify program and field of study under Curricula Summary

      2. Ask for names of professors taken, names of specific courses they took, or other majors they studied if you feel that you need additional verification.

  7. Check their email address in the Email tab. Determine whether their Tulane email address is active or inactive/does not exist.

See also: Understanding FERPA/student information/privacy rules and regulations (interns)