ServiceNow

2023-08-16

Currently working on new forms in SN, both are currently in Dev.

Banner internal

Banner class maintenance

Adjusting:

• Affiliate account form - so that we can be a stop along the flow to add someone as a new instructor in SIAINST and to make them WA in SPAIDEN.

2023-03-31

Provided additional subcategories

2023-03-17

Additional subcategories

• post credit

• repeat

• study abroad

• time ticket

• veterans enrollment form

• change full withdrawal to resignation/withdrawal

2023-03-03

• Review for new subcategories

• Look into PowerBI for BIA

2023-02-17

• contact BIA for installation of PowerBI

• Aliases/emails/name changes/duplicate IDs

• Ali prioritizing update of ServiceNow Banner request form

2023-02-03

Agenda

Whitney Richards' email from 2/1

2022-12-09

Custom customer service survey - Peter to look into this - Angel has experience with this. TSNOC’s goes out every 5th incident.

Denise will do some research.

“Delayed” state

• Maybe use an SLA Awaiting User Info pauses the SLA

• New state will appear globally or will need to code just for the Registrar - globally wouldn’t take as long.