2024-11-03 Module 2 Intro to our case study

Owned by Denise Kidd
Last updated: Nov 09, 2024
1 min read

Introduction to the course case study

Concerns

  • Localization

  • Language

  • Culture

Key Issues

  • Access to the people with the knowledge

  • Understand users to connect them with the right knowledge at the right time.

  • Create a filtered subset of content for quick access

  • Consistent content creation

  • Highly effective search capability

Task

  • Content audit

  • Develop content model

  • Develop metadata schema

  • Create an initial taxonomy by performing a card sort

Content audit - use IA content inventory worksheet

  • job aids

  • procedures

  • lessons learned

  • system documentation

  • project plans

  • templates

Content list - meta data need to add to specific content

  • Company name

  • Project name

  • File name

  • File type

IA inventory worksheet columns

  • Content title

  • Priority

  • Content/knowledge type

  • Project name

  • Topic

  • Subtopic

  • Audience

  • Language

  • Keywords/synonyms/acronyms

Develop the content model

  • identify all content/knowledge types to be cataloged

  • Use the IA content inventory worksheet to create a content model from the knowledge types that have been cataloged

Create the metadata schema

  • Focus on the knowledge types that have been captured

  • Use the content model and inventory worksheets to create the metadata schema from the content/knowledge types that have been cataloged

  • Reporting the metadata and how it relates to that piece of content

Taxonomy (card sort)

  • do a card sort to structure teh taxonomy

  • Use the IA inventory sheet

Next steps

  • Leverage the IA by content authors and producers, designers, search analysts, and developers to deliver an intuitive knowledge management system