Title: Managing requests in ServiceNow  
Owner: Denise Kidd
Creator: Denise Kidd Jul 28, 2022
Last Changed by: Denise Kidd Jun 11, 2024
Tiny Link: (useful for email) https://tulaneu.atlassian.net/wiki/x/AYCkBQ
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Denise Kidd (1)
    Blog: 2022-09-20
Hierarchy
Children (8)
    Page: Understanding a ticket in ServiceNow
    Page: Creating a new ticket in ServiceNow
    Page: Communicating with callers in ServiceNow
    Page: Resolving a ticket
    Page: Tracking and searching incidents
    Page: Combining duplicate or related incidents
    Page: Submitting and checking the status of Registrar incidents (for customers)
    Page: Managing email notifications from ServiceNow
Labels
Global Labels (1)
Time Editor  
Jun 11, 2024 13:53 Denise Kidd View Changes
Apr 29, 2024 09:58 Denise Kidd View Changes
Mar 29, 2024 14:24 Denise Kidd View Changes
Mar 19, 2024 16:15 Denise Kidd View Changes
Mar 19, 2024 10:21 Denise Kidd  
Outgoing Links
External Links (12)
    https://forms.tulane.edu/frevvo/web/tn/tulaneforms/u/886c09…
    https://tulane.service-now.com/nav_to.do?uri=%2Fincident_li…
    https://tulane.service-now.com/nav_to.do?uri=%2Fincident_li…
    https://tulane.service-now.com/nav_to.do?uri=%2Fincident_li…
    https://tulane.service-now.com/nav_to.do?uri=%2Fincident_li…
    https://tulane.service-now.com/tulaneit?id=sc_cat_item&sys_…
    https://tulane.app.box.com/folder/203292480456
    https://tulane.service-now.com/incident_list.do?sysparm_que…
    https://tulane.service-now.com/nav_to.do?uri=%2Fincident_li…
    https://tulane.service-now.com/
    https://tulane.service-now.com/nav_to.do?uri=%2Fincident_li…
    https://forms.tulane.edu/frevvo/web/tn/tulaneforms/u/886c09…
Registrar (1)     Page: Managing requests in ServiceNow