Managing email notifications from ServiceNow

Owned by Denise Kidd
May 16, 2024
2 min read

There are some default email notifications generated by ServiceNow - comments added, notes added, you were mentioned. Shortly after implementation in August 2022, we decided that we don't want to receive notifications that tickets were assigned to us, which IT changed for us, so we won't ever get those.

After the UI change, I noticed I was no longer receiving email notifications. I decided to let it ride to determine the impacts, but I wanted to figure out why. I went poking around in my notifications, and I found a default setting I recently changed, which has immediately started up the notification emails again.

  1. Click your initials in the upper right corner and select Preferences.

    image-20240516-142009.png

  2. Click Notifications.

    image-20240516-142031.png

  3. Click Advanced Preferences.

  4. Select Delivery Channels.

  5. In the email box, click the carat to expand. You see a little something like this. (I have 2 but you will have one.) The Schedule field is blank, which is why you may not be receiving notifications.

  6. Click the 3 dots and select Edit.

  7. Expand Set Schedule. Select your preference and click Save.
    I currently have mine set to 24 x 7, which I think sends notifications as activity occurs. Remember, this just tells ServiceNow when you send you notifications via email; it doesn't text you or notify you on Teams. I have not tested other schedule settings.