Additional incident states
additional states could cause problems with other groups' triggers
Ideas
Requests with tasks associated with them. No states associated with them. They’re there until you close them.
Request > Item > Task
Surveys
Use IT survey, adjust to indicate Reg
Every 4th incident
Not yet tapped into current responses for our group
PowerBI
Connecting PowerBI to SN - need to find out who does this
Banner requests update
Add us as the approval at the first step
Duplicate ID email addresses
If student has email on duplicate and email on keeper, should I add the duplicate email to the keeper ID? What happens if the student tries to log in as the duplicate ID username?