2023-02-03 ServiceNow

By Kidd, Denise

Additional incident states

  • additional states could cause problems with other groups' triggers

  • Ideas

    • Requests with tasks associated with them. No states associated with them. They’re there until you close them.

    • Request > Item > Task

Surveys

  • Use IT survey, adjust to indicate Reg

  • Every 4th incident

  • Not yet tapped into current responses for our group

PowerBI

  • Connecting PowerBI to SN - need to find out who does this

Banner requests update

  • Add us as the approval at the first step

Duplicate ID email addresses

  • If student has email on duplicate and email on keeper, should I add the duplicate email to the keeper ID? What happens if the student tries to log in as the duplicate ID username?

 

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