2023-03-17
Additional subcategories
post credit
repeat
study abroad
time ticket
veterans enrollment form
2023-03-03
Review for new subcategories
Look into PowerBI for BIA
2023-02-17
contact BIA for installation of PowerBI
Aliases/emails/name changes/duplicate IDs
Ali prioritizing update of ServiceNow Banner request form
2023-02-03
Agenda
Whitney Richards' email from 2/1
2022-12-09
Custom customer service survey - Peter to look into this - Angel has experience with this. TSNOC’s goes out every 5th incident.
Denise will do some research.
“Delayed” state
Maybe use an SLA Awaiting User Info pauses the SLA
New state will appear globally or will need to code just for the Registrar - globally wouldn’t take as long.