In-Office Training
- Answering/transferring phone calls
Placing callers on hold, transferring, finding phone numbers
- Daily tasks
Opening/closing, supplies, tidy space
- Walk-in requests
Transcript and enrollment verification requests
- Office structure
Inner departments, who does what, schedules
- Stocking breakroom
Refill and reorder contents
- FERPA
Directory vs. non-directory information
- Consortium
Tulane students, non-Tulane students
- Gibson
Staff, Advisor, Student tabs
- Banner
SOAHOLD, QTC, SFARGST
- Teams
Teams (Regi-STARS, Reg Office Group, Advisors), Files, Schedule, Notebook, Chat, Posts
Personal, office boxes (Registrar, RSS, Diplomas, Degree Audit, Class Schedule)
- Parchment
Order status, email PDF/paper copy, available vs. completed, access
- Diplomas
Paper source
- General Pools
Class schedule, link on our site
- Registration
Errors/overrides, departments, navigating schedule of classes
Inter-office, mail cart incoming/outgoing, unpack/sort mail and packages
- Other departments
Admissions, A/R, IT, Commencement, UG (advising) or GR (department)
- Need help
Difficult person/situation, complaints to Provost, TUPD
Individual Training
- University FERPA training
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