2 VA business processes

Owned by Denise Kidd
Last updated: Sept 23, 2024
1 min read

Problem statement

The Office of the Registrar includes one VA School Certifying Official (SCO), which is a risk to continuity. There is little knowledge and understanding of VA policies and processes related to funding eligible military-associated students.

Job story

When_____, I want to _____, so I can _____.

When VA processing is at its peak, I want to support the VA SCO on our team so that eligible military-associated students receive the appropriate amount of funding in a timely manner.

Current process

 

 

  • Document procedures related to credit submission, reimbursing the VA from debts, reporting tuition and fees, calculate thresholds, and reports used to identify discrepancies.

 

Stakeholders with marginalized identities

Stakeholder feedback

 

In Scope

Out of Scope

In Scope

Out of Scope

Screenshot of VA portals

Admission

Yellow Ribbon

Registration

 

 

 

 

 

 

 

 

 

 

 

 

Denise Kidd, Belinda Ramie

Identify overview of VA submission of credits and billed amounts.
Identify the calculations for needed by the VA SCO to make decisions and advise students accordingly.

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