SACRAO Process review to reduce barriers

Owned by Denise Kidd
Feb 06, 2023
1 min read

  1. Identify process that needs to be reviewed

    1. gap in data

    2. same question from faculty/students over and over

    3. scheduled time for review

    4. align with policy and procedure review

  2. Define target audience

    1. students (prospective/current)

    2. alumni/former students

    3. faculty/staff

    4. cabinet/board

  3. Who needs to be involved? (We know what the words mean, but do others?)

    1. Faculty, staff, students

    2. admin

    3. IT

    4. IR

  4. What data is needed?

    1. What do you really need to know

    2. Are you asking for things that aren’t used/tracked

    3. Where does the data live in Banner?

    4. Developing reporting

  5. Why are we asking for this?

    1. institutional policy/procedure

    2. State

    3. Fed

    4. Accreditation

  6. Define barriers

    1. Submitting documentation in person

    2. Phone calls about the same thing all the time

    3. Do students understand what we’re asking

    4. higher ed jargon

    5. “pilot”

    6. We have always asked this…

  7. What process improvements need to be documented

    1. Change in data entry

    2. change in request for data (term/date and short description)

    3. where does the documentation live? make a list of where content lives

      1. catalog

      2. policy and procedures

      3. web

      4. manual

  8. Continuous improvement

    1. set a process review schedule

    2. align with policy review schedule

    3. gather most common questions

    4. assign review to various staff