Distributing personnel resources for customer service coverage
- Denise Kidd
The Registrar’s Office provides customer service via the following media:
Tickets
Email
In-person
Phone
Teams
In person and phone
The Registrar’s Office provides customer service at our front desk in person and via phone. Shifts are covered by at least one staff or student intern every day as follows:
8:30-10:30
10:30-12:30
12:30-2:30
2:30-5:00
Teams
During peak periods, the Registrar’s Office provides service to the advising community via Teams in shifts covered by 2 staff as follows:
8:30-10:30
10:30-12:30
12:30-2:30
2:30-5:00
Scheduling front desk and Teams shifts
To facilitate the schedule of the 10 daily shifts during peak periods, staff will be sent a spreadsheet weekly by the schedule coordinator on Wednesdays to indicate the shifts they will take for the following week.
The schedule coordinator is the Office Administrator, although the role may rotate as resources require.
ID numbers should never be released via ticket, phone, or email. Students can access their ID numbers via Gibson. Students needing ID numbers for transcript orders can enter their SSN or 9 0's in the ID number field.