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In-Office Training

  • Answering/transferring phone calls

Placing callers on hold, transferring, finding phone numbers

  • Daily tasks

Opening/closing, supplies, tidy space

  • Walk-in requests

Transcript and enrollment verification requests

  • Office structure

Inner departments, who does what, schedules

  • Stocking breakroom

Refill and reorder contents

  • FERPA

Directory vs. non-directory information

  • Consortium

Tulane students, non-Tulane students

  • Gibson
  • Banner
  • Teams
  • Email
  • Parchment
  • Diplomas
  • General Pools
  • Registration
  • Mail
  • Other departments
  • Need help

Individual Training

  • University FERPA training
  • No labels

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