Banner access and training
Banner access/training inquiries - copy and paste as a response to the caller/email.
If a caller has a question about how to find something in Banner or how to use a particular screen, anyone who has experience with the screen can help the caller.
Colette can help with Banner access troubleshooting.
Registrar tools access
I try to handle the bulk of access requests for our tools. You may find our Registrar access management to be a helpful guide.
Steph D can help with this while I’m out.
Incident management
Incidents should be assigned at least 3 times per day. I recommend around 9am, midday-ish, and around 4pm.
Any incidents from Joanie Vicknair asking for assignment to me can be assigned to Michelle.
Anything else can be submitted as an incident and assigned to me. This includes duplicate IDs. Be sure to let the caller know when I’ll return to service to help them manage their expectations.
All emails received during this time will be archived, so if you’d like, collect a list of everything I missed that you think I might be interested in and send me a digest on when I return or set up a time to fill me in.