Front Desk Guide

Answer the phone with some variation of “Tulane University, Office of the Registrar. How may I assist you?”

Be courteous to callers' inquiries, and help to the best of your ability

DO NOT invent information if a caller asks you a question you don’t know the answer to. Put them on hold, then ask the appropriate staff member

When putting callers on hold, use some variation of “Would you mind if I put you on hold for a brief moment?”

If a caller is becoming particularly difficult, you can put them on hold and grab the immediate supervisor, or Colette

Collect mail from the cart near the double doors

Open, stamp with the correct date, and distribute to staff members' mailboxes accordingly

When sending mail to another Tulane department, use the yellow “Inter-Department Delivery” Envelopes (which can be found in the printer room)

Open delivery boxes when they arrive and put away items accordingly

Boxes should be broken down and placed in the blue recyclable bins

Make sure the front desk is neat upon arriving and leaving

Stock the breakroom, and update inventory when something is low

Answer phones, greet people at the front door, and assist staff when necessary

Tulane students and alumni can receive one free transcript a week that must be ordered in-office. Online orders are available 24/7

When someone is ordering a transcript in the office, you must check for holds and ask for a valid ID (splash card or driver's license)

Electronic copy orders must be placed online and cannot be ordered in the office

Online transcripts are $7.50 for electronic delivery and $10.00 if mailed (pricing and payment information is available at https://registrar.tulane.edu/transcript)

Current students may access unofficial transcripts on their Gibson accounts. Alumni and former students who no longer have access should contact the Registrar’s Office

Current students may order enrollment verifications (EV) through their Gibson account

Alumni and former students may request an EV by emailing registrar@tulane.edu

Third parties requesting EVs must first go through the National Student Clearinghouse (info below)

• Address: 13454 Sunrise Valley Drive, Suite 300 Herndon, VA 20171

• Phone: (703) 742-4200

• Fax: (703) 742-4239

• NSC Code: 202900

Staff members can print EVs for students by imputing the student’s information into SFARQST, then going to tulane.box.com to print

Staff members can check students' holds on SOAHOLD

Look at the hold carefully, as they will usually prevent students from registering, getting a transcript, getting a diploma, etc.

The Registrar’s Office CANNOT remove holds placed by other departments, the student must go to the appropriate department for a temporary or permanent hold release