2023-02-03
Agenda
Whitney Richards' email from 2/1
2022-12-09
Custom customer service survey - Peter to look into this - Angel has experience with this. TSNOC’s goes out every 5th incident.
Denise will do some research.
“Delayed” state
Maybe use an SLA Awaiting User Info pauses the SLA
New state will appear globally or will need to code just for the Registrar - globally wouldn’t take as long.