Live chat does not reduce the volume of email or phone calls.
What this means for us: Hiring additional staff will be required when implementing live chat.
We are one of a few institutions using fine-grained access.
What this means for us: While our colleagues in this are limited, we have the opportunity to set best practices and share the benefits of FGAC.
We are one of about 25% of institutions who have moved to Responsive Dashboard.
What this means for us: We can be a beacon for those who are considering or in the transition.
Other than counting processed forms, there is no consensus on how to track how much work a team or an individual has or produces.
What this means for us: We could very well be on the cutting edge of a quantitative analysis of work and whether we are adequately staffed to handle needs. We have an opportunity to share our experience with incident management.
NAACO is an organization composed of commencement professionals.
What this means for us: Encourage the graduation coordinator (and anyone else interested) to join to contribute and gain from the existing body of knowledge.
AACRAO maintains a database for higher ed policy called the Higher Ed Policy Central.
What this means for us: We can compare policies across AACRAO members to our needs to build policies - why reinvent the wheel when other brilliant people have already done so?
Management of FERPA waivers/third party access is not limited to SSB.
What this means for us: Our campus already uses CampusESP to communicate with families, which can be leveraged to manage FERPA waivers.
...