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Prioritizing knowledge management

Categories of knowledge

1

Business/Mission-critical

Needed to support current & future business strategies

2

Not readily accessible

Difficult-to-find documentation

3

Rare/unique

Resides with 1 expert; puts us at risk of losing knowledge

4

General knowledge loss

Immediacy of potential knowledge loss via turnover

5

Current core competency

Needed to advance us as leaders in the field

6

Stabilized

Knowledge area not likely to evolve resulting in obsolescence or replacement

Identifying critical knowledge

  • Rarity

  • Breadth

  • Difficulty to acquire

  • Difficulty to use

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