In-Office Training
Basics
- Answering/transferring phone calls
Placing callers on hold, transferring, finding phone numbers
- Daily tasks
Opening/closing, supplies, tidy space
- Walk-in requests
Transcript and enrollment verification requests
- Office structure
Inner departments, who does what, schedules
- Stocking breakroom
Refill and reorder contents
- FERPA
Directory vs. non-directory information
- Consortium
Tulane students, non-Tulane students
- Gibson
- Banner
- Teams
- Parchment
- Diplomas
- General Pools
- Registration
- Other departments
- Need help
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