KT methodology
Outline job functions
Collect existing documentation
Reconcile existing documentation with the outline
Review missing documentation
Prioritize
Fill in holes
Demonstrate the processes to make sure the documentation is reflective of the process.
How we fix issues
Collect pain points/comments via meeting/survey
Organize
Develop work teams to research and clarify/propose solutions
Share what we learned
Implement
Determine if what we implemented worked
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