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If a caller has a question about how to find something in Banner or how to use a particular screen, anyone who has experience with the screen can help the caller.
Colette can help with Banner access troubleshooting.
FERPA training
FERPA training is required for Banner access and also for those who don’t use Banner but do need the Advisor tab and/or the Self-Service Reports tab.
The link to FERPA training for “regular” staff is in Requesting Banner access and/or training.
Affiliates and student employees/graduate assistants/interns must be set up manually. See /wiki/spaces/REGISTRAR/pages/133922817.
Steph D, Smackin, and Colette can check completion of FERPA training in Bridge. See /wiki/spaces/REGISTRAR/pages/380076034.
Registrar tools access
I try to handle the bulk of access requests for our tools. You may find our Registrar access management to be a helpful guide.
Steph D can help with this while I’m out.
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Incidents should be assigned at least 3 times per day. I recommend around 9am, midday-ish, and around 4pm.
Any incidents from Joanie Vicknair asking for assignment to me can be assigned to Michelle.
Anything else can be submitted as an incident and assigned to me. This includes duplicate IDs. Be sure to let the caller know when I’ll return to service to help them manage their expectations.
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