Front Desk Guide

Answer the phone with some variation of “Tulane University, Office of the Registrar. How may I assist you?”

Be courteous to callers' inquiries, and help to the best of your ability

DO NOT invent information if a caller asks you a question you don’t know the answer to. Put them on hold, then ask the appropriate staff member

When putting callers on hold, use some variation of “Would you mind if I put you on hold for a brief moment?”

If a caller is becoming particularly difficult, you can put them on hold and grab the immediate supervisor, or Colette

Collect mail from the bin near the double doors

Open, stamp with the correct date, and distribute to staff members' mailboxes accordingly

When sending mail to another Tulane department, use the yellow “Inter-Department Delivery” Envelopes (which can be found in the printer room)

Open delivery boxes when they arrive and put away items accordingly

Boxes should be broken down and placed in the blue recyclable bins

Make sure the front desk is neat upon arriving and leaving

Stock the breakroom, and update inventory when something is low