Banner access/training inquiries - copy and paste as a response to the caller/email.
Incidents should be assigned at least 3 times per day. I recommend around 9am, midday-ish, and around 4pm.
Any incidents from Joanie Vicknair asking for assignment to me can be assigned to Michelle.
Colette can help with Banner troubleshooting. Shawn can also help too, but only in a pinch since he has a lot going on already.
Anything else can be submitted as an incident and assigned to me.
All emails received during this time will be archived, so if you’d like, collect a list of everything I missed that you think I might be interested in and send me a digest on Wednesday or set up a time to fill me in.