Shawn Abbott will manage and add users.
Dashboard: https://admin.ocelotbot.com/
Support site: click question mark next to initials. support.ocelotbot.com
If you don’t only use Spider content, it will pull in content from other sources. But you can change the response before publishing. If you only use Spider content, must make sure websites are up-to-date, matching the response.
Content generator more helpful when developing responses to questions in knowledge base.
Contact questions: Do not edit or override the responses. If contact info changes, must contact Ocelot. These questions live in the general library. https://support.ocelotbot.com/support/solutions/articles/64000290827-contact-questions
Don’t delete questions; just change the response - even for services no longer delivered
Clarifying questions - asking more questions before presenting content.
Follow up from Catie, Client Success:
Catie Woessner catie.woessner@ocelotbot.com
Hi everyone,
Thanks for attending today's training! A recording of our meeting is available HERE as a reference and to share with anyone who still needs training. The password to access the video is: 1f!4yQr9
Your general library content for every office has been moved into staging so you can test and customize your knowledge base until you give us the green light to make it live! IMPORTANT: when you are testing your bot in staging, you will need toggle on "include staging data".
Next Steps:
· Test your FAQs and Customize
· Complete, review, and adjust your required Variables as needed.
· Add or adjust any URLs included in your spider.
· Complete your Question Templates
Resources:
· Admin SSO Login URL: https://id.ocelotbot.com/saml/drupal_login/tulane
· Office Contact Questions - do not edit
We would love to reconnect in ~2 weeks and see how everything is going! Let us know what day/time works best for everyone, and we will get a check-in call on the calendar.
Don't hesitate to reach out if you have any questions in the meantime!