Shawn Abbott will manage and add users.
Dashboard: https://admin.ocelotbot.com/
Support site: click question mark next to initials. support.ocelotbot.com
If you don’t only use Spider content, it will pull in content from other sources. But you can change the response before publishing. If you only use Spider content, must make sure websites are up-to-date, matching the response.
Content generator more helpful when developing responses to questions in knowledge base.
Contact questions: Do not edit or override the responses. If contact info changes, must contact Ocelot. These questions live in the general library. https://support.ocelotbot.com/support/solutions/articles/64000290827-contact-questions
Don’t delete questions; just change the response - even for services no longer delivered
Clarifying questions - asking more questions before presenting content.