Knowledge management: The journey of a small college
- Denise Kidd
A lot going on in the higher ed job market, esp IT. 55% are leaving/considering leaving in near future or planning to retire soon.
Risk to institutional knowledge loss
explicit - easily codified/SOPs
implicit - practical application of explicit knowledge/detailed SOP
tacit - acquired from person experience (mentoring), difficult to pass on
Do you build or do you buy a solution? depends on your institution
They are using Atlassian’s Confluence (Metropolitan College of NY - Adrian Smith)
If users can’t find and apply knowledge, it’s not useful
How to encourage retrieval? Is it being used? Are the articles being updated
Implemented in only certain departments - mail, facilities, security, IR
Linking between multiple pages
Recall why decisions were made
Number of pages, content created, number of attachments, most recently edited, dustiest, most popular
Add to-do lists
Did you use to particular framework for taxonomy?
Â
ID numbers should never be released via ticket, phone, or email. Students can access their ID numbers via Gibson. Students needing ID numbers for transcript orders can enter their SSN or 9 0's in the ID number field.