Troubleshooting billing errors
- Kidd, Denise
When a student or department informs us that a student’s bill is incorrect, there are a few screens to check in Banner to diagnose the issue:
Fee assessment rate (SFAREGS/SGASTDN)
Misalignment of student type, attribute/classification and/or priority 10 program
Student type (SFAREGS/SGASTDN)
Attribute (SGASADD)
Priority 10 program (SFAREGS/SGASTDN)
For example, a student in their first semester of a grad program should have a Student Type of G New Graduate (SFAREGS Term tab/SGASTDN), a Priority 10 program as the graduate program (SFAREGS Curricula tab), and a classification of Master’s Candidate (RCGM in SGASADD).
Section fees (SSADETL)
Tuition and Fee Waiver flag status (SSASECT)
Why/when/how registrations were modified over time (SFASTCA)
The applied refund rate is by dropped course for tuition and fees (SFAREGF)
Rate troubleshooting is most common with special programs. These are programs that override published rate structures, and the method used to do that varies from program to program, or even by course.
After you’ve applied this basic framework, refer the student to the department or Accounts Receivable as appropriate.