Responding to registration questions (interns)

What is an immunization hold? 

Louisiana law requires that all students be immunized against many diseases to attend the university. If students have not met the immunization requirements set forth by the Student Health Center, a hold will be placed on the student’s record prevent them from registering for classes. The student must contact the Student Health Center at 504-865-5255 to have the matter resolved.   

I want to register for classes but have Accounts Receivable hold on my account. What do I do?

Students cannot register for courses or adjust their schedule if there is an accounts receivable registration hold on their record.  The student must contact the Accounts Receivable office at 504-865-5368 to resolve the hold.   

What is the DA, Graduation App Rec hold?  

This hold is added to the student’s record when the student applies to graduate.  The hold only stops the student from registering for a future term.  The graduate must reapply to a program before classes can be attended.

How do I drop or add a class? 

During the add/drop period students are able to make changes to their schedule.  After this period, a drop/add form must be submitted to the Registrar’s Office by the Academic Advising Center.  Graduate school students should go to the Dean’s office to obtain the form and signatures. 

How do I get a grade changed? 

A Change of Grade must be submitted to the Registrar’s Office.  This form cannot be given to students nor can it be accepted from a student.  Faculty/staff must present ID to receive change of grade form. 

I need a department override 

Departmental overrides are handled by the department.  The only courses overridden by the Registrar’s Office is the CRDV courses.  The student should be directed to class schedule in room 109 and 111. 

How do I waitlist for a class? 

Academic departments decide if a waitlist is an option for a course.  If waitlist is not an option, the student unable to waitlist for the course.  For courses that offer a waitlist, the first position student on the waitlist will be sent an email (Tulane email) and has 48 hours to respond to the email.  If the student does not respond, the choice will go to the next person on the list and so forth.  A student can waitlist for a maximum of 3 courses. 

How do I get my courses to display in/be removed from Canvas?

Professors control when a course becomes visible in Canvas. If the course isn’t visible by the first class meeting, contact the professor directly. You can find their contact information by using the search on tulane.edu.

If you’ve confirmed you’re enrolled, it’s after the first class meeting, and you still don’t see the course in Canvas, contact the help desk and open a ticket which will then be routed to a team member.  The help desk can be contacted by calling 504-862-8888 or through email at help@tulane.edu. 

To remove a course from Canvas, confirm that you have dropped/withdrawn from it. If you’ve confirmed and you continue to see the course, contact the help desk and open a ticket which will then be routed to a team member.  The help desk can be contacted by calling 504-862-8888 or through email at help@tulane.edu. 

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