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Troubleshooting a term syncing issue in EMS

Troubleshooting a term syncing issue in EMS

If a term won’t sync in EMS (if you receive one of the errors below):

 

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Try these steps:

  1. In the EMS Desktop Client, navigate to the Main Menu: File → Show Main Menu

  2. Press the following keys: CTRL+ SHIFT+ ALT + K (on a Mac: control+shift+option+K)

  3. From there a window will open and you should see an option called "Campus Validation" - Run that.

  4. Then hit the "Reset" button under "Reset Sync in Progress" field

  5. Manually sync the term again