ID numbers should never be released via phone or email.
Students ordering a transcript, including CIEE students, can use the number 000000000 (9 0’s).
Use the following criteria to verify a person’s identity over the phone:
Full Name (include consideration of maiden or other possible names)
DOB
Permanent address
Emergency contact
Ask them their favorite course or instructor
Ask if they earned a degree while at Tulane.
Yes - confirm in SHADEGR.
Enter 1 in the Degree Sequence number in Key block. Next block to verify degree award (must be AW in Curricula Summary). Verify degree type and major.
No - verify in SGASTDN
Verify program and field of study under Curricula Summary
Ask for names of professors taken, names of specific courses they took, or other majors they studied if you feel that you need additional verification.
Check their email address in the Email tab. Determine whether their Tulane email address is active or inactive/does not exist.
See also: Understanding FERPA/student information/privacy rules and regulations (interns)
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