Parchment Orders
There are 3 main types of orders - paper replacements, PDFs (pre-2020), and Apostille/Notary
To create an order from a Parchment request:
Open the “blank reorder” Excel Sheet stored in Registrar > PARADIGM (Diplomas)
Select the first order on your Parchment screen by clicking “more” underneath of the name and address.
Add the order to the Excel sheet:
Copy the “name on your diploma” exactly to the column in the sheet FULL_NAME (column I)
Copy the Student ID if the learner has included this information to STUDENT_ID (Column D); leave that blank for now if they have not.
Copy the address - either email address, if it is a PDF, to TULANE_EMAIL (Column Q); or physical address, if it is a paper replacement (NOT an Apostille/Notary order) to the address columns J-O.
If this is an Apostille or Notary order, leave the address blank. You will add “Ship to Tulane - Apostille/Notary (+ Transcript)” with the applicable details to the COMMENTS (Column AE)
See Apostille and Notary for more information about how to notate which type of Apostille or Notary document you are ordering.
Complete the fields AA-AE as is applicable to the type of order you are placing, to instruct the printer:
PDFs - DUPLICATE - N; CED - Y; PRINT_DOC - N; HOLD IN CART - N; COMMENTS - CeD
Paper - DUPLICATE - Y; CED - N; PRINT DOC - Y; HOLD IN CART - N; COMMENTS - (blank)
Apostille/Notary - DUPLICATE - Y; CED - N; PRINT DOC - Y; HOLD IN CART - N; COMMENTS - Ship to Tulane - Apostille/Notary/Apostille + Transcript/Notary + Transcript
Once you have added as much information as you possibly can from the Parchment screen, your order should look similar to the sheet below:
Line 1 is a CeD/PDF type; line 2 is an Apostille(Notary) type; line 3 is a paper replacement type.
Special notes about orders from the Parchment site:
You may not have a student ID in the order. Use the other information from the order to help locate your record, once you reach the point of entering the degree information.
DOB
Degree/Diploma Type; year awarded
Special Notes
You must add a period “.” to any first or middle initials added as part of the Diploma Name
In our example above, we see the learner entered “Leon A Dufresne” - we must change that to “Leon A. Dufresne” in the order.
Pay attention to the selected shipping:
Apostille/Notary orders indicate if they would like a transcript added to their order by selecting the transcript attachment at the shipping section of the order.
transcript_international_express or transcript_domestic_express indicates that the learner would also like a transcript to be certified with their diploma in the process.
Some paper replacements may be requested with faster shipping. You will need to process these as stand-alone orders, or with apostille orders only, so that you can select “3 day” or other shipping aside from “standard USPS” shipping. See the Paradigm Order Placement section for more information.
PDF diplomas may be difficult for learners to access once the order is completed. They will receive an email at the address they indicated that the order is ready, but are unable to access Gibson or are struggling to collect their diploma.
Collect the document for them and email it to the address they indicated on the diploma (or responding to the email they have sent requesting the document.)
Log in to Paradigm.
Select “digital credential search”
Search by student name; enter the graduate name in the field below the drop down.
Click on the arrow on the left side of the order to open more details; click on the CeDiD link to download the document. You should NOT receive a warning about being charged (as the payment has already been made by the student for this document and we will be invoiced for it separately.)
PDF duplicate orders on this website are for graduates from BEFORE 2020 ONLY. If a student from 2020 or later places an order here, cancel the order and indicate in the comments that the student placed the order through the wrong process, with the following statement:
Please order your electronic diploma by visiting the Gibson Portal and accessing your credential through the Alumni tab. This order form is only for graduates from before 2020. You will be refunded for this order. Contact diplomas@tulane.edu if you have any questions.
The cost for pre-2020 orders is $50; the cost for 2020 and later is only $15.95, so it is important to differentiate this for the students.
Lost, Damaged, and Previously Held Orders
Students will also contact Diplomas@tulane.edu for an original document order to be placed.
The student may have never received their original due to it being lost in the mail.
The student may have received the original, but it was damage during shipment.
The student may have had a hold on their diploma order due to Accounts Receivable, but that hold has since been cleared and they are ready for a shipment.
The student’s awarding may have changed, and a new original needs to be ordered (a rarity).
You will need to collect the following information from a student in order to place an order without the Parchment screens assisting:
Full name they would like to appear on the diploma. (If this is a recent order redo, you can also find this on SHADIPL).
The address where they would like their diploma sent.
Their student ID.
0 Comments