Link to the Registrar Support Form for the web: https://forms.tulane.edu/frevvo/web/tn/tulaneforms/u/886c09ec-2b0d-45a4-a452-0dec06850a05/app/_5NbkgLx3EeqfGKDhTjHHqA/flowtype/_UXqdUfjXEeybA_dfylEYCA?_method=post&embed=true
Link to the Registrar Support Form that can be bookmarked: https://forms.tulane.edu/frevvo/web/tn/tulaneforms/u/886c09ec-2b0d-45a4-a452-0dec06850a05/app/_5NbkgLx3EeqfGKDhTjHHqA/flowtype/_UXqdUfjXEeybA_dfylEYCA/popupform
We use ServiceNow to collect service requests. The terms “ticket”, “request”, and “incident” are used interchangeably.
Optimizations
Streamlining the activity stream
Click the filter icon to the right of the activity stream to remove specific activities. This setting is at the user level, so you can customize it as you like.
When you click the filter icon, you will see a list of activities you can filter out. Uncheck any activities you don’t want to see.
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Additional tips
You can tag other staff in incidents by using the @ symbol and typing their name. You will see an auto-generated list based on what you’ve typed in and you can select the appropriate person. This functionality works in both Work notes and Additional comments.
https://www.screencast.com/t/1iNIxxe0
Queue links
To easily access your open tickets, bookmark the “My open tickets” queue in your browser.
Saving queues as favorites
Click each link to take you to the respective queue.
Click the hamburger menu (button with three lines) next to the word “Incidents”.
Select Create Favorite.
Customize the name, color and icon. Click Done.
You will see the new item in your favorites list. Your favorites list is in the left navigation in the “star” tab.
When you select your bookmark in your browser, you’ll be taken to the queue you saved and can navigate to your favorites from there.
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