Proposed title
Using incident management for insights to make better decisions on how to allocate limited resources and support continuity and resilience in the Registrar’s Office.
Learning outcomes
Benefits of incident management
What you should know before starting
Something about resilience, continuity, and disruption
Program Description
The traditional work-by-email model showed its fragility during a period of disruption due to position turnover in Summer 2022. Our team knew we were busy, but identifying the brightest burning fire was impossible. On August 1, 2022, our team implemented an incident management framework to triage work requests and identify “hot spots” needing attention. Long-term, incident management has provided insights to make better decision on how to allocate resources as well as supporting continuity of operations and resilience in the face of disruption.
Please provide a short description of your proposed session that is no more than 500 characters. Should your proposal be selected, this description will be used in the Annual Meeting marketing materials and conference program. 500 characters
Review Description
Please use the space below to provide a more detailed description of your proposed session. This description will be used by the program committee and professional activities committee to evaluate your submission for inclusion in the program.
Character count: 0 / 2500