Scope
Analyze School of Architecture needs within the scope of service of the TU Office of the Registrar
Identify and clarify Registrar business processes which support the needs of the School of Architecture
Propose internal processes to facilitate timely submission of School of Architecture service requests to the Registrar for fulfillment
Table of Contents
Executive summary
Background
Key facts and business context
Findings
Administrative Program Directors (APCs) need access to tools to respond to schedule changes.
Priorities synchronizing with the Assistant Dean, PM, and APCs have been limited.
Development of the PM has been limited.
The PM’s communication style does not match that of the needs of the group leading to interpersonal tension and confusion.
PDs have an appetite for a summary of the scheduling and catalog publication timelines.