Creating a new ticket in ServiceNow

Callers can submit a new ticket in one of two ways:

1. Use the Frevvo form

2. Sending an email to help@tulane.edu with “#registrar” anywhere in the subject line

We can create a new ticket in response to walk-in/phone inquiries in one of two ways:

1. RECOMMENDED: Use the Frevvo form

2. Create a new ticket in ServiceNow

   • From your personal queue, click the New button in the top menu bar.

     

   • All fields with asterisks must be filled in.

   • Click Submit in the top menu bar when finished.

     

   • The Notes tab looks different. You will not toggle between Additional comments and Work notes, but you will see separate boxes for each. Enter notes in the Work notes box.