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Callers (customers)
Callers can submit a new ticket in one of two ways:
Use the Frevvo form.
Sending an email to help@tulane.edu with “#registrar” anywhere in the subject line.
Phone/Walk-ins
We can create a new ticket in response to walk-in/phone inquiries in one of two ways:
RECOMMENDED: Use the Frevvo form
Create a new ticket in ServiceNow
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Creating a ticket from an email
We can also forward any email to help@tulane.edu and add “#registrar” anywhere in the subject line.
Your name/name on the email account will be in the Caller field on the ticket, so if the customer is a TU user, be sure to update the Caller field to their name.
Image AddedSubmitting an IT ticket as a customer
If a user uses the IT portal, IT will identify and assign tickets to our assignment group.
Viewing the tickets you’ve opened as a customer:
On this page
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