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Ask them if they have been through the National Student Clearinghouse, and if not, direct them there (703.742.4200).

If they have already been through the NSC, and did not find the information they were looking for, ask them to submit a ticket describing the information they did receive from the NSC, along with the student’s release forms, and what information in particular is needed.

The Registrar’s Office CANNOT disclose this information to parents, and even if they have filled out the FERPA release form, we must have the student’s permission before any information is exchanged.

Respond with some variation of: Unfortunately, according to FERPA laws, I am unable to disclose this information to you. The release form is submitted to and maintained by the Academic Advising office, and if you have any further questions, I would be more than happy to transfer you to their office. 

Yes, but the person assigned to pick up the transcript must have a letter provided by the student that clearly states the student’s name and ID number, as well as the person’s name and what they are allowed to do (Ex. I John Doe (U12345678) allow Jane Smith to pick up my official transcript.). Please ensure that the letter includes the student’s handwritten signature, and the person must also present a photo ID upon obtaining the student’s transcript.

Students are able to get a copy of their unofficial transcript through their Gibson account by going to their “Student” tab and looking for the link under “Records.” Alumni and former students can also obtain an unofficial transcript through Gibson, if they still have access, and if not, they can reach out to our office. (See also: Activating Gibson access for alumni 1980-2009)

The University Catalog is located on the Registrar’s website, and students may browse various years for the course descriptions they are looking for.

Our office does not keep any record of present or past syllabi, instead students should reach out to the department or the professor.

This hold is added to a student’s record as a result of the Registrar’s Office receiving an application for graduation. The hold is placed on the record to ensure that the student does not register for classes beyond graduation without being admitted to a new program.

This hold is sometimes administered to recent undergraduates continuing into a Tulane graduate program. They must contact their program coordinator or advisor from their graduate program to submit a ticket to confirm their acceptance of the admissions offer into the new program.

NO. The student must go directly to the department of the class they want to add, and only the department may grant them access to the course with a departmental override.

This is a case-by-case basis and it is up to the professor. If the student’s professor acquiesces, the student must submit an add/drop form with the appropriate signatures either in-person at the Registrar’s Office, or by ticket.

Undergraduate students are required to obtain signatures from the professor and their academic advisor, and graduate students must obtain signatures from their professor and their dean.

Name: Students can change their preferred name and pronouns on their Gibson account’s “Student” tab, under “Records.” A legal name change requires a student/alumni to fill out a name change form, which they can obtain in-office, or online.

SSN: A change of social security number requires a student/alumni to fill out a SSN change form, which they can obtain in-office, or online.

All online student forms can be found at http://registrar.tulane.edu. To direct students to the correct page, have them go to “Resources & Services” > “Student Resources” > “Student Forms.”

First, check SOAHOLD to make sure the recent graduate does not have any outstanding holds that would prevent them from receiving their diploma. If they do, direct them to the appropriate office.

If they do not have any outstanding holds, inform them that diplomas take 4-6 weeks after graduation to be processed and shipped, if we are still in that time frame.

After that time frame, they can submit a ticket to check the status. The ticket should include: name, student ID, phone number, address the diploma should be delivered to.

Their first diploma should be free of charge.