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Once you have added the relevant information for each line of the order, you will need to verify that the learner does not have a hold on their account preventing the release of their document.
Navigate to SOAHOLD.
Enter the student ID.
Review the holds for any mention of the word “diploma” or hold types BD, B3, B2, etc. that have an END DATE which is GREATER THAN TODAY. If the date is in the future, we cannot release the diploma.
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If you find a diploma which needs to be held is a Parchment order, revisit the order and Cancel the order as described above under the section “Cancelling a PDF from the wrong year” but instead, select “Learner has a hold” and include the following comment:
Your diploma cannot be released due to a hold with accounts receivable. Please contact their office at 504.865.5368. Once you are able to resolve the hold, you will be able to place a new order. This order will be refunded.
Remove the order line from the Excel sheet.
If the diploma is not a Parchment order, remove the order line from the Excel sheet and contact the student via email, with the same message as above, excluding the information about a refund.
Once you have ensured that none of the diplomas you are ordering have a hold against their release, you are ready to upload the document to Paradigm.
Save the document As: Mixed Reorder, Standard/Rush, Date in Registrar > Paradigm > Reorders 202x (using the year you are currently in).
Select Standard or Rush based on the type of processing you plan to order this under.
Any order with an apostille/notary diploma order must be done on a gold rush order.
Any order with a faster than USPS shipping selection must be done on a gold rush or platinum order.
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